Resubmitting Your KYB

If your KYB verification was rejected due to incorrect or incomplete information, you can resubmit the necessary details to proceed with Payments.

You should resubmit KYB details if:

Your initial submission was rejected and the KYB status changed to Rejected.
You received a notification requesting additional or corrected information.
Your business information has changed and requires an update.

To resubmit your KYB details, perform the following steps:

Navigate to the Payers dashboard.
Click to open the specific Payer for which the KYB was rejected.
Select Profile from the left pane and click the Edit icon to update the required details. The Edit Payer page appears.
Review and update the required business details and upload supporting documents as needed.
Click Save to send your updated information for verification.

Note:
You will receive an email confirmation once the KYB status is updated.
It takes between 10 minutes and 2 working days to complete the KYB verification process.